Terms of Use

Last Update: 13th Aug, 2016.

We at DosaKhakhra would request you to read the Terms of Use (“Terms”) carefully because they govern your use of our website / mobile app (jointly referred to as “Platforms”). For any specific query, you can check the FAQs page or send us a mail on info@dosakhakhra.com.

We reserve the right to make changes to the Terms of Use and/or Privacy Policy. We would not intimate you of the changes and hence are requested to check these pages regularly and stay updated.

Please read these Terms before installing / downloading, visiting / surfing or using the Platforms because by doing any / all of these, you signify your acceptance to the Terms of Use and Privacy Policy which takes effect on the date on which you download / install, visit / surf or use the Platforms, and create a legally binding arrangement to abide by the same.

This document is an electric record and does not require any physical / digital signature (As per Information Technology Act, 2000). It is published in accordance with provisions of Rule 3(1) of the IT Act Rules 2011.

The Platforms are completely owned & operated by DosaKhakhra, a company based in Surat, Gujarat, India.

The headings of each section in this Agreement are only for the purpose of organizing the various provisions under this Agreement in an orderly manner. These headings shall not be used by either party to interpret the provisions contained with them in any manner. Further, the headings have no legal or contractual value.


We are a service provider, providing you an online platform to (a) order food items online from the list of options made available by passionate cooks; (b) Order a DosaKhakhra via Cash-On-Delivery Option. WE DO NOT HAVE THE OTHER PAYMENT OPTIONS AVAILABLE AS OF NOW.

We are selling our own self made products. We are not selling any third party (Vendor) products.


It is absolutely free to register / access the Platforms.

You may access the Platforms either by
(a) signing in as a guest; or
(b) registering to create an account (“DosaKhakhra Account”) and become a member (“Member”).

You agree to provide accurate, current and complete information during the registration process and timely update such information to keep it accurate, current and complete.

We reserve the right to suspend or terminate your DosaKhakhra account and your access to the Platforms if any information provided during the registration process or thereafter proves to be inaccurate, not current or incomplete.

You are responsible for safeguarding your password. You agree that you will not disclose your password to any third party and that you will take sole responsibility for any activities or actions under your DosaKhakhra Account, whether or not you have authorized such activities or actions. You will immediately notify us of any unauthorized use of your DosaKhakhra Account so that we can take necessary actions.

Items purchased from our Platforms are intended for your personal use / consumption and you represent that the same are not for resale or you are not acting as an agent for other parties.


The Platforms allow you to select and place order(s) for food items that we will deliver to you, subject to various terms and conditions mentioned herein.

You very well understand and accept that any order that you place shall be subject to the restrictions & limitations set out in this Terms of Use including, but not limited to, product availability and delivery location.

As a general rule, all orders placed are treated as confirmed. However, sometime upon your successful placement of an order, we may call you on the mobile number provided to confirm the details of the order. For this purpose, you will be required to share certain information with us, including but not limited to (a) Full Name (b) Mobile Number; and (c) Email Address. It shall be your sole responsibility to bring to our attention any incorrect details.

In addition to the above, we may also contact you by phone and / or email to inform / confirm any change in the order, due to availability or unavailability or change in price of the order. At this time any change or confirmation of the order shall be treated as final and you will receive an email confirming the change in order. It is also clear that in the event you are unavailable / not reachable on the phone at the time we are confirming the order, we will cancel your order and the provisions of the cancellation and refund policy below shall be applicable.

You can pay (advance) online via CASH ON DELIVERY or gift card/voucher. WE DO NOT HAVE ANY OTHER PAYMENT OPTIONS AVAILABLE AS OF NOW.

You agree to pay us for the total (net) amount for any order placed on our Platforms and the same will be collected by us in accordance with these Terms of Use. Please note that we are not and can ever not control any amount that may be charged to you by your bank related to our collection of the total amount, and we disclaim all liability in this regard.

In connection with your order, you will be asked to provide customary billing information such as name, billing address and other information either to us or our third party payment processor. If you are directed to a third party payment processor, you may be subject to terms and conditions governing use of that third party’s service and that third party’s personal information collection practices. Please review such terms and conditions and privacy policy before using their services. Once your order is placed and transaction is complete, you will receive a confirmation from our end summarizing your confirmed booking.

The company has the right to change or discontinue any or all promotional schemes at its discretion.


As a general rule you shall not be entitled to cancel your order once you have received confirmation of the same. However, in the unlikely event of an item on your order being unavailable, we will contact you on the phone number provided to us at the time of placing the order and inform you of such unavailability. In such an event you will be entitled to cancel the entire order and shall be entitled to a refund in accordance with our refund policy.

We reserve the sole right to cancel your order in the following circumstances – (a) in the event of the designated address falling outside our delivery service area, or (b) failure to contact you by phone or email at the time of confirming the order booking, or (c) failure to deliver your order due to lack of information, direction or authorization from you at the time of delivery, or (d) unavailability of all the items ordered by you at the time of booking the order; or (e) failure due to reasons beyond our control and/or attributable to the Vendor.

You shall be entitled to a refund only in the event of any of the following circumstances – (a) your order packaging has been severely tampered or damaged at the time of delivery, (b) us cancelling your order due to any of the above mentioned reasons; or (c) you cancelling the order at the time of confirmation due to unavailability of the items you ordered for at the time of booking.

Our decision on refunds shall be at our sole discretion and shall be final and binding. All refund amounts shall be credited to your account within 5 business days in accordance with the terms that may be stipulated by the bank which has issued the credit / debit card.


You agree and acknowledge that we shall not be responsible for the availability or unavailability of certain items on the menu.

You may not be able to access our Platforms if your delivery location is outside our delivery service area. We will keep you informed of the same at the time of confirming your order booking.

You understand that delivery period quoted (if any) to you, at the time of confirming the order or otherwise, is an approximate estimate and may vary. We will not be responsible for any delay in the delivery of your order.

Your order will be only delivered to the address designated by you at the time of placing the order on the Platforms. We reserve the right to cancel the order, in our sole discretion, in the event of any change to the place of delivery and you shall not be entitled to any refund for the same. Delivery in the event of change of the delivery location shall be at our sole discretion.

You shall undertake to provide adequate directions, information and authorizations to accept delivery. In the event of any failure to accept delivery, failure to deliver within the estimated time due to your failure to provide appropriate instructions, or authorizations, then such items shall be deemed to have been delivered to you and all risk and responsibility in relation to such items shall pass to you and you shall not be entitled to any refund for the same. Our decision in relation to this shall be final and binding.

You also understand that our liability ends once your order has been delivered to you.

Services Provided:-
(a) You confirm that we shall not be responsible for any deficiency in payment of consideration payable towards the items purchased from the Platforms.
(b) Each purchase on the Platforms shall contain necessary instructions for usage. You shall not be entitled to receive any credit, refund or cash back for the value of the items sold if you fail to redeem the items within the expiry date or in accordance with the terms therein.
(c) You agree and acknowledge that neither we shall not be liable in the event of you failing to adhere to the Terms.
(d) You might be required to provide your credit or debit card details to the approved payment gateways while making the payment. In this regard you agree to provide correct and accurate credit / debit card details to the approved payment gateways for availing the services. You shall not use the credit / debit card which is not lawfully owned by you, i.e. in any transaction, you must use your own credit / debit card. The information provided by you will not be utilized or shared with any Third Party unless required in relation to fraud verifications or by law, regulation or court order. You will be solely responsible for the security and confidentiality of your credit / debit card details. We expressly disclaim all liabilities that may arise as a consequence of any unauthorized use of your credit / debit card.
(e) If you use the Platforms, you do the same at your own risk.

We do not offer any refunds against items already purchased from the Platforms unless an error that can be directly attributed to us has occurred during the purchase of such items.

We constantly strive to provide you with accurate information on the Platforms. However, in the event of an error, we may, in our sole discretion, contact you with further instructions.

You agree that the services shall be provided by us only during our working hours.


We do not endorse any specific food item nor place any guarantee as to its nature, price, quantity, quality, etc. In addition, although these Terms require you to provide accurate information, we do not attempt to confirm, and do not confirm, any of your purported identity. We will not be responsible for any damage or harm resulting from your interactions with other Members.

By using the Platforms, you agree that any legal remedy or liability that you seek to obtain for actions or omissions of other Members or other third parties will be limited to a claim against the particular Members or other third parties who caused you harm and you agree not to attempt to impose liability on, or seek any legal remedy from us with respect to such actions or omissions.


Only individuals who are 18 years of age or older may use the Platforms (barring those “Incompetent to Contract” which includes insolvents, as described in the Indian Contract Act, 1872). If you are under 18 years of age (minor) and you wish to download / install, access / view / surf, or use the Platforms, you may do so through your parents or legal guardian and they must acknowledge and agree to the Terms of Use and Privacy Policy. Should your parents or legal guardian fail to agree or acknowledge the Terms of Use and Privacy Policy, you shall immediately discontinue its use.

If you choose to use the Platforms, it shall be your responsibility to treat your user identification code, password and any other piece of information that you may provide as part of our security procedures as confidential and not disclose the same to any person or entity other than us (“Third Party”). We shall at times and at our sole discretion reserve the right to disable any user identification code or password if you have failed to comply with any of the provisions of these Terms.

As we are providing services in the cities Gujarat, we have complied with applicable laws of India in developing the Platforms and making its content available to you. In the event the Platforms are accessed from outside India or outside our delivery zones, it shall be entirely at your risk. We make no representation that the Platforms and its contents are available or otherwise suitable for use outside Gujarat. If you choose to access or use the Platforms from or in locations outside Gujarat, you do so on your own and shall be responsible for the consequences and ensuring compliance of applicable laws, regulations, byelaws, licenses, registrations, permits, authorizations, rules and guidelines.

You shall at all times be responsible for the use of the Platforms through your computer or mobile device and for bringing these Terms of Use and Privacy Policy to the attention of all such persons accessing the Platforms on your computer or mobile device.

You understand and agree that the use of the Platforms does not include the provision of a computer or mobile device or other necessary equipment to access it. You also understand and acknowledge that the use of the Platforms requires internet connectivity and telecommunication links. You shall bear the costs incurred to access and use the Platforms and we shall not, under any circumstances whatsoever, be responsible or liable for such costs.

You agree to receive calls, emails, messages, auto-dialed & pre-recorded message calls, etc from us or our allied partners. This consent to be contacted is for purposes that include and are not limited to clarification calls and marketing and promotional calls. In case you wish to opt out of receiving promotional SMS’s please send a mail to info@dosakhakhra.com. The sharing of your information will be governed by the Privacy Policy and we will not give out such contact information of yours to third parties not connected with the Website.

By using the Platforms you represent and warrant that:-

(a) All registration information you submit is truthful, lawful and accurate and that you agree to maintain the accuracy of such information;

(b) Your use of the Platforms shall be solely for your personal use and you shall not authorize others to use your account, including your profile or email address and that you are solely responsible for all content published or displayed through your account, including any email messages, and your interactions with other users and you shall abide by all applicable local, state, national and foreign laws, treaties and regulations, including those related to data privacy, international communications and the transmission of technical or personal data;

(c) You will not submit, post, upload, or share any content that is:
(i) defamatory, abusive, harassing, insulting, threatening, or that could be deemed to be stalking or constitute an invasion of a right of privacy of another person;
(ii) bigoted, hateful, or racially or otherwise offensive;
(iii) violent, vulgar, obscene, pornographic or otherwise sexually explicit;
(iv) illegal or encourages or advocates illegal activity or the discussion of illegal activities with the intent to commit them;

(d) All necessary licenses, consents, permissions and rights are owned by you and there is no need for any payment or permission or authorization required from any other party or entity to use, distribute or otherwise exploit in all manners permitted by these Terms of Use and Privacy Policy, all trademarks, copyrights, patents, trade secrets, privacy and publicity rights and / or other proprietary rights contained in any content that you submit, post, upload, distribute or otherwise transmit or make available;

(e) You will not (i) use any services provided by the Platforms for commercial purposes of any kind, or (ii) advertise or sell any products, services or otherwise (whether or not for profit), or solicit others (including, without limitation, solicitations for contributions or donations) or use any public forum for commercial purposes of any kind. In the event you want to advertise your product or service contact info@dosakhakhra.com

(f) You will not use the Platforms in any way that is unlawful, or harms us or any other person or entity, as determined in our sole discretion;

(g) You will not submit, post, upload, or share any software or other computer files that contain a virus or other harmful component, or otherwise impair or damage the Platforms or any connected network, or otherwise interfere with any person or entity’s use or enjoyment of the Platforms;

(h) You will not use another person’s username, password or other account information, or another person’s name, likeness, voice, image or photograph or impersonate any person or entity or misrepresent your identity or affiliation with any person or entity;

(i) You will not engage in any form of anti-social, disrupting, or destructive acts, including “flaming,” “spamming,” “flooding,” “trolling,” and “griefing” as those terms are commonly understood and used on the Internet;

(j) You will not delete or modify any content of the Platforms, including but not limited to, legal notices, disclaimers or proprietary notices such as copyright or trademark symbols, logos, that you do not own or have express permission to modify;

(k) You will not post or contribute any information or data that may be obscene, indecent, pornographic, vulgar, profane, blasphemous, pedophilic, racist, sexist, discriminatory, offensive, derogatory, harmful, harassing, threatening, embarrassing, malicious, abusive, hateful, menacing, defamatory, untrue or political or contrary to our interest;

(l) You shall not access the Platforms without authority or use the Platforms in a manner that damages, interferes or disrupts – (i) any part of the Platforms or its software; or (ii) any equipment or any network on which the Platforms are stored or any equipment of any Third Party.


We endeavour to make the Platforms available to you during working hours. However, we do not represent that access to the Platforms will be uninterrupted, timely, error free, free of viruses or other harmful components or that such defects will be corrected.

We do not warrant that the Platforms will be compatible with all hardware and software which you may use. We shall not be liable for damage to, or viruses or other code that may affect, any equipment (including but not limited to your mobile device), software, data or other property as a result of your download, installation, access to or use of the Services or your obtaining any material from, or as a result of using, the Platforms. We shall also not be liable for the actions of third parties.

We do not represent or warranty that the information available on the Platforms will be correct, accurate or otherwise reliable.

We reserve the right to suspend or withdraw access to the Platforms to you personally, or to all users temporarily or permanently at any time without notice.

Your download / installation, viewing / surfing, access to or use of the Platforms is also bound by these Terms.

You and we acknowledge that these Terms of Use are concluded between you and us only, and not with a Mobile Phone Manufacturer / Operator, and we, not those Manufacturers / Operators, are solely responsible for the Platforms and the content thereof to the extent specified in these Terms of Use.

The license granted to you for the Platforms is limited to a non-transferable license to use the Platforms on a mobile device that you own or control and as permitted by these Terms of Use.

We are solely responsible for providing any maintenance and support services with respect to the Platforms as required under applicable law. You and we acknowledge that a Mobile Manufacturer / Operator have no obligation whatsoever to furnish any maintenance and support services with respect to the Platforms.

You and we acknowledge that we, not the relevant Manufacturer / Operator, are responsible for addressing any claims of you or any Third Party relating to the Platforms or your possession and/or use of the Platforms, including, but not limited to: (a) any claim that the Platforms fail to conform to any applicable legal or regulatory requirement; and (b) claims arising under consumer protection or similar legislation.

You and we acknowledge that, in the event of any Third Party claim that the Platforms or your possession and use of the Platforms infringes that Third Party’s intellectual property rights, we, not the relevant Manufacturer / Operator, will be solely responsible for the investigation, defense, settlement and discharge of any such intellectual property infringement claim.

You must comply with any applicable Third Party terms of agreement when using the Platforms (e.g. you must ensure that your use of the Platforms is not in violation of your mobile device agreement or any wireless data service agreement).

You and we acknowledge and agree that the relevant Manufacturer / Operator, and their subsidiaries, are Third Party beneficiaries of these Terms of Use, and that, upon your acceptance of these Terms of Use, that Manufacturer / Operator will have the right (and will be deemed to have accepted the right) to enforce these Terms of Use against you as a Third Party beneficiary thereof.


We process information about you in accordance with our Privacy Policy. You hereby grant to us an irrevocable, royalty-free, worldwide, assignable, sub-licensable license to use any material which you submit to us on the Platforms for the purpose of use on the Platforms or for our general marketing (by any means and in any media, including, but not limited to, on our Platforms or in our journals) our offerings. You agree that you waive your moral rights to be identified as the author and we may modify your submission.


We cannot and will not assure that other users are or will be complying with the foregoing rules or any other provisions of this Terms of Use, and, as between you and us, you hereby assume all risk of harm or injury resulting from any such lack of compliance. You acknowledge that when you access a link that leaves the Platforms, the site you will enter into is not controlled by us and different terms of use and privacy policy may apply. By assessing links to other sites, you acknowledge that we are not responsible for those sites. We reserve the right to disable links to and / or from third-party sites to the Platforms, although we are under no obligation to do so.


If any of these terms should be determined to be illegal, invalid or otherwise unenforceable by reason of the laws of any state or country in which these terms are intended to be effective, then to the extent and within the jurisdiction which that term is illegal, invalid or unenforceable, it shall be severed and deleted and the remaining Terms of Use shall survive, remain in full force and effect and continue to be binding and enforceable.


You shall not assign or transfer or purport to assign or transfer the contract between you and us to any other person.


Your use of the Platforms shall comply with all the applicable laws, including without limiting to:-
Foreign Exchange Management Act, 1999
Information and Technology Act, 2000
Prevention of Money Laundering Act, 2002
Foreign Contribution Regulation Act, 1976
Exchange Control Manual
Customs Act
Income Tax Act, 1961
Export Import Policy – GOI


In case of any dispute arising out of formation or interpretation of this Agreement shall be governed by the law, rules and regulations of India. The exclusive jurisdiction and venue for actions and disputes shall be the courts located in the city of Surat. Gujarat, India.


If you have any queries regarding this agreement or any other piece of information on our Platforms, you can email us at info@dosakhakhra.com.